21.co.uk Review 2020
In this 21.co.uk review, we’ll be doing an in-depth analysis of this online casino operator. The website is licensed to operate by the British and Irish gaming authorities. Its parent company is the renowned Swedish gambling consortium LeoVegas.
21.co.uk shares its UK licensing with many other LeoVegas-operated betting sites, like SlotMob, PinkCasino, BetUK and BingoStars. In the following table, you’ll find useful information about the 21.co.uk casino bonus, game roster, payment options and more.
|21.co.uk review||Our rating|
|Software & navigation||4/5|
A minimum deposit of £20 applies for a player to qualify for the First Deposit Offer. If the player decides to make their first deposit under £20, the offer will not be available again. Players need to fulfill the wagering requirement within 14 days from the date the first deposit has been made. The player can make withdrawals of their real money balance without forfeiting their Casino Bonus Package. This offer can only be claimed once.
Welcome Bonuses – 4/5
Our 21.co.uk review found two different bonuses available for newly registered players. Best of all, you can take advantage of both 21.co.uk casino bonus offers. This is in stark contrast with most other dual welcome offers from competing betting sites, which are often mutually exclusive.
No-Deposit Welcome Offer
The first 21.co.uk casino bonus consists of a £10 cash bonus available to all new players. You can find it under the promotions section after registering your account and opting in. Be careful though, because if you decline it once it’s lost forever.
You have three days from registration to claim your no-deposit 21.co.uk casino bonus. Once claimed, the funds will appear in your account balance. You then have another three days to use up your bonus funds. There’s a very hefty wagering requirement of x99, or £990.
You need to clear this requirement before withdrawing any no-deposit 21.co.uk casino bonus funds. Each game contributes different rates towards the requirement: Slots give 100%, live casino games contribute 30% and table games come in at a paltry 10%.
Players have 14 days to cover these requirements. The maximum amount you can withdraw from this 21.co.uk casino bonus is £50. You can withdraw winnings only after you make an initial deposit.
First Deposit Welcome Offer
The first deposit 21.co.uk casino bonus is a cash reward available to players after making their first deposit. It scales up to £200, though it doesn’t track your deposit by percentage like most deposit offers. Instead, it gives cash rewards in separate tiers. Let’s explain.
The minimum deposit amount for the 21.co.uk casino bonus is £20. Deposits ranging from £20 to £49 receive a £20 reward, while those from £50 to £99 collect £50. Amounts between £100 and £149 get a £100 bonus, which jumps up to £150 for deposits from £150 to £199.
The full £200 21.co.uk casino bonus requires a £200 deposit. You need to opt into the offer through the “promotions” section of your account. It’s only available for 14 days after registration.
This offer has a wagering requirement of x40 the bonus amount, which is average for the industry. A full £200 bonus requires wagering £8,000 in total. The same contribution rates apply here as with the no-deposit bonus: 100% for slots, 30% for live casino and 10% for table games.
The time limit to complete these requirements is 14 days from the day of the deposit. We think it’s a bit of a tight schedule. Most offers with similar conditions give players a full month to clear them.
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Games Offer – 3/5
In the course of this 21.co.uk review, our team found a decent selection of games across most sections. Casino games are divided between slots, table games, jackpots and instant games.
The site packs more than 600 different slot machines, with new machines rolled out frequently. These include many games from some of the most prominent developers in the industry, like IGT and Netent.
You’ll find licensed properties like Narcos, Rick and Morty Megaways, or Ghostbusters Plus. You’ll also find online casino staples, such as Da Vinci Diamonds, Starburst, and Gonzo’s Quest.
The selection of table games is notably smaller than that of slots. These include a handful of different versions of roulette, blackjack, baccarat, casino poker and fortune wheels. IGT, Microgaming and Evolution Gaming develop the games.
In this section, you’ll find many games with sizable jackpot prizes. Our 21.co.uk review found over 60 different jackpot games. These include classics like Deal or No Deal Megaways, Fishin’ Frenzy and Cleopatra Diamond Spins.
More than 20 instant win games are available here. They include many unique games developed by Slingo, as well as keno variants and scratch cards.
21.co.uk’s Promos – 3/5
Beyond the new player 21.co.uk casino bonus promotions, several other offers are regularly available. Returning players can take advantage of a handful of frequent promos and loyalty rewards.
Live Casino Show
The site features premium live casino games on TV every night on Channel 5. It broadcasts Blaze Live Roulette tables from 1 AM to 3 AM. We were impressed by this unique feature, and it certainly impacted our 21.co.uk review positively.
Frequent free spin bonuses are made available by the site. Unlike most free spin promotions, though, these carry no wagering requirements. Winnings can be withdrawn immediately, which is a feature we think the casual gamer will love.
Additional 21.co.uk casino bonus offers are regularly made available to returning players. These include reloading deposit bonuses, free spins and other special promotions. Players can sign up to receive email notifications whenever there’s a new promo.
21.co.uk Software/Ease of Use 4/5
Our 21.co.uk review found the website to be straightforward and user-friendly. It has a clean visual design with a dark colour scheme and legible fonts. Pages are intuitively organised, with a handy navigation bar at the top and sitemap at the bottom.
Finding the categories you want is effortless, though searching for specific games can be somewhat cumbersome. There’s no search filter to comb through the games, which is somewhat of an inconvenience.
The website is also fully compatible with mobile browsers, so you can easily use your phone to play. Those who prefer dedicated apps are in luck, as our 21.co.uk review found both Android and iOS apps. The apps require Android 4.3, iOS 8 or above to function.
21.co.uk Payment Options 3/5
Relatively few payment options are available, which negatively affected our 21.co.uk review. Most reputable casino operators today accept a full host of payment platforms. However, our team found a minimal selection of payment options accepted by this operator.
There are only three deposit options: Visa, PayPal and MasterCard. Deposits are instant and fee-free. The minimum deposit is £10. The maximum deposit and withdrawal amount for all payment methods is £5,000
PayPal withdrawals take a few hours to show up in your balance. Card withdrawals are slower, taking 2 to 5 business days. While there’s no minimum withdrawal amount, requests below £10 can only be processed by customer service staff.
Customer Service 5/5
The company offers several avenues for customers to seek help and support. There’s a dedicated help section, powered by ZenDesk, full of informative FAQs organised by categories. Consulting these FAQs can address most concerns.
You can also reach out to staff via live chat, which our 21.co.uk review found to be the fastest method. Additionally, there’s an email account for lodging complaints, and the company uses the Resolver third-party mediation platform as well.
Users can send direct messages to the company’s social media accounts, which regularly process player complaints.
There’s an efficient system in place for processing issues. Those that can’t be immediately resolved are taken to a team leader, acknowledged, and reviewed at length. You can expect a response within seven days.
If you’re unhappy with the resolution, you can take the situation up to a complaints specialist for a second review. If you’re still not satisfied, you can contact the Independent Betting Adjudication Service; it handles dispute resolutions for the company.
Our 21.co.uk review found this process clearly spelt out for users. It’s a reassuring, upfront approach to customer support for which we give maximum points.
Our Verdict 3/5
Our final 21.co.uk opinion is generally favourable. While the operator lacks diversity in most game sections, it has a very healthy roster of slots and jackpot slots. It features a no-deposit 21.co.uk casino bonus, which is a rarity these days. Customer support is top-shelf, with many channels to choose from and excellent service.
The wagering requirements are somewhat tough to clear, though. It also has minimal payment options. While the operator features sports betting, no welcome bonuses are available for this market. Few casino table games are available. Promotions aimed at regular players seem somewhat lacklustre, which brings our 21.co.uk opinion down a notch.
|What we like||What we don’t like|
|No-deposit bonus||Hefty wagering requirements|
|Casino apps||Few casino games|
|Great customer support||Few payment options|
To take advantage of the welcome bonuses that 21.co.uk has to offer, make sure to use the bonus code below when signing up.