Grosvenor Casinos are a well-known and recognizable brand in various parts of the world. This Grosvenor review will make a detailed investigation of the pros and cons involved with gambling at this provider. Our final verdict will be based on the culmination of the various factors that impacted our review.

Grosvenor reviewOur rating
Welcome offer3/5
Betting markets4/5
Odds5/5
Live betting & streaming0/5
Mobile app5/5
Payment options4/5
Customer service4/5
OVERALL RATING 3.5/5
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Grosvenor Welcome Bonuses

It is customary for casino operators to offer bonuses and welcome promotions to attract new customers and build a good relationship with all new sign-ups. Our Grosvenor review discovered only one bonus offer explicitly aimed at incoming members.

Grosvenor Bonus Terms and Conditions

It is relatively common for casinos to offer bonus cash to new members. In our Grosvenor review, we found that the terms and conditions of taking advantage of this welcome bonus were relatively straightforward.

All that you have to do to qualify for this welcome bonus is sign up for a new account and make your first deposit of more than £20.

Before you can withdraw any of your winnings, however, you will have to meet a five times wagering requirement of the £20 bonus money. In other words, you must have wagered £100 before you can withdraw any winnings. If you don’t meet the wagering requirement within 30 days of receiving the bonus, then you will forfeit the bonus funds.

In our Grosvenor review, we found that you must be able to provide the casino with valid proof of identity and proof of residence if they request it. Failure to do so will result in you forfeiting the bonus.

We discovered some additional terms and conditions, namely:

  • Poker games and sports bets do not contribute toward the wagering requirements
  • Only people of legal gambling age can apply.
  • You will use your deposited funds for wagering before the bonus funds.

It is our Grosvenor opinion that, while this promotion isn’t the most spectacular, it is fair, and the terms are easy to abide by.

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Grosvenor Betting Markets / Available Sports

Next, this Grosvenor review will take a closer look at the sportsbook side of the provider. The Grosvenor odds could be phenomenal. However, if they didn’t offer good markets, then it wouldn’t be fantastic anymore.

However, our Grosvenor review found that the markets are versatile. These markets include:

  • Basketball
  • Boxing
  • Chess
  • Cricket
  • Darts
  • Esports
  • Football
  • Golf
  • Greyhounds
  • Horse Racing
  • Rugby League
  • Rugby Union
  • Snooker
  • Tennis

Our Grosvenor review found that the provider doesn’t offer any “special” betting opportunities. The markets on offer are the general sports markets.

That being said, the general markets on offer are well-defined, and there are very many subcategories of each to bet on.

If you are a football enthusiast, you can bet not only on the UEFA Champions League and English Premier League, but also on La Liga, and a variety of other football competitions.

There are also multiple options for betting on rugby league. Golf betting options go far beyond the PGA, and so forth.

Nevertheless, you can get Grosvenor odds on esports. They offer quite a few games, including CounterStrike Go and League of Legends.

There are many betting types on offer at Grosvenor. These include Single, Trixie, Yankee, and Heinz, among others. You can also use each-way bets to take full advantage of the Grosvenor odds.

One brilliant feature that we liked immensely was the Grosvenor betting calculator. This allows you to fill in all the relevant information about the bet that you would like to make and then tells you how much you could win.

One feature that made this online application particularly attractive is the fact that it isn’t only available to customers of Grosvenor. In fact, anyone can use this wonderful tool.

Streaming and Live Betting on Grosvenor

This Grosvenor review intends to give you a comprehensive overview of the Grosvenor odds. To do this, we decided to take a closer look at the Grosvenor odds on football. We chose this category because it is the largest, with over 50,000 different betting options at the time of this Grosvenor review.

Grosvenor odds were available on various matches and leagues, including the English Premier League and La Liga.

Grosvenor also offers the opportunity to bet on leagues, matches, or championships. Just navigate till you find, or search for, the Grosvenor odds that you want, and make your bet.

Grosvenor odds are available on a wide variety of bet types from the first goalscorer to the overall point spread.

For the most part, it is our opinion that the Grosvenor odds are worth your time. Nevertheless, some sports have much larger followings at the Grosvenor casino chain.

For many of you, an absolute prerequisite in any sportsbook is the ability to watch live streams of the sports that you are betting on. Unfortunately, Grosvenor live streaming is not available.

This is quite a disappointing thing to report, especially seeing as this company offers options for betting on horse races and greyhounds. Most providers with the opportunity to bet on horse racing events will usually provide some form of live-streaming, at least for this.

However, Grosvenor is not one of these providers. This absence extends not only to the events of the track but to every other sporting event on the market.

It saddens us to say that, despite the myriad of options for betting on various sports, the absence of live-streaming means that this sportsbook does not offer the full Monty.

Grosvenor mobile app

It dramatically improved our Grosvenor opinion to find that they have, not one but four mobile applications. Not only is this a very efficient way of providing each customer with what they need, but it makes for smaller apps.

In addition, the streamlining process, which resulted in four applications, has resulted in apps with better response times.

Compatibility

All four of the Grosvenor applications are available on both Apple store and Google play.

They offer an application specifically for poker players, one explicitly meant for live casino, another app for the casino in general, and one targeted at betting on sports.

With all these applications, you can now get your Grosvenor odds on the go. You can also take a spin at some slots or play live roulette.

Graphics / User-Friendliness

The Grosvenor mobile apps sport much the same theme as the desktop version of the site, with various shades of blue and white making up the majority of the colouration. Our Grosvenor review found that, as with the desktop version of Grosvenor, the mobile applications are easy to navigate, and you’ll soon find your way to what you are looking for.

Features

All the features that are available on the main version of the website are available on one of the four applications; you simply have to choose the right app. Whichever version you download, you’re sure to find the game or Grosvenor odds that you’re after without too much of a hassle.

Grosvenor payment options

Grosvenor offers several different kinds of payment options for you to use. Unfortunately, our Grosvenor review was negatively impacted by the shortage of options. There are five options on Grosvenor, and these are:

  • PayPal
  • Mastercard
  • Maestro
  • Visa
  • PaySafeCard

We have no choice but to lower our Grosvenor opinion after we encountered this very meagre selection of payment options. It might be true that most people have access to one of these payment methods. Still, the majority of gaming providers and casino operators these days have so many options that the Grosvenor offering is quite disappointing.

Many casino providers even allow you to pay using cryptocurrency, which makes this Grosvenor list pale in comparison.

Grosvenor may charge a fee up to the value of £5 for processing payments. However, for most of the payment methods, in their own right, the process is free. Many of the payment methods are instant. At most, any one of these payment methods should clear within 72 hours.

There is one more thing that adds to our disappointment in the shortage of payment options. As of April 2020, it is illegal to use credit cards for gambling in the United Kingdom. This means that the five options on offer at Grosvenor have been effectively shaved down to : PayPal and Paysafecard, Maestro, Visa and Mastercard.

Grosvenor Customer Care

Customer service is a vital part of any service industry and has the power to establish or demolish a casino’s reputation. When it came to this part of the Grosvenor review, there was a bit of debate as to whether or not the customer service at this casino measures up.

At Grosvenor, you have access to three main types of customer service. You can use the live chat function on the website, which operates 24/7. This is likely to be your most efficient customer service option.

Of course, you also have access to more traditional customer service options. You can phone the Grosvenor casino on 0800 083 1990. The phone line is available from 8 a.m. to 12 p.m. seven days a week.

Last but not least, you have the old favourite of casino operators everywhere: the online contact support form. You can fill in this simple and efficient contact support form with your name, email address, a subject, and the substance of your query.

A Grosvenor customer service representative will get back to you as soon as possible.

Our Grosvenor review concluded that the customer service at this particular online casino provider is quite efficient. When compared to many other providers who offer limited contact hours, the Grosvenor contact hours of 8 am to 12 pm are quite generous.

Additionally, the live chat is available at all hours, meaning that you have access to a representative whenever something goes wrong.

Grosvenor – Our Verdict

In the end, our Grosvenor review has to be a combination of all the various features that we have reviewed in-depth during this article.

There have been features that have excited us about Grosvenor, and features that left us disappointed.

First of all, let’s have a rehash about the sportsbook. Grosvenor offers quite a substantial list of betting markets that span various sports, including tennis, cricket and football.

They even offer betting markets for such new betting arrivals as esports and virtual sports.

Additionally, for all the various markets that they have, Grosvenor offers a wide array of betting options. In football alone, you can bet not only on who will score the first goal and how many goals the teams will score in total but also make standard wagers like straight and Trixie bets.

The odds on offer at this company are also quite competitive, which counts in their favour.

However, one thing that we did not find appealing in the least is the small array of payment methods on offer at Grosvenor. This selection includes two e-wallets and three credit cards.

However, since using credit cards for gambling in the UK was banned in April of 2020, this effectively restricts the payment methods to two: PayPal and Paysafecard. In our modern climes, potential payment methods vary from a myriad of online transfer methods and e-wallets to using cryptocurrency for gambling. The shortage of payment methods at Grosvenor leaves much to be desired.

However, during our Grosvenor review, one thing that we did find particularly impressive was the myriad of mobile applications on offer for this operator. The fact that they have gone to the effort of creating four different applications for different uses brings up our Grosvenor Opinion significantly.

What we likeWhat we don’t like
Accessible welcome bonusVery few payment methods on offer
Fantastic and well-designed mobile applicationsA lot of details tucked away in the terms and conditions
Many different betting options for the various sport marketsNo live streaming
Wide variety of sport marketsBonus can’t be used for betting or to play poker
Betting calculator

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Having four different applications not only brings down the size of each application but improves the ability of each to operate.

If Grosvenor were to combine the functions of all four into one application, they’d have an incredibly large application that would require a lot of storage space. Not only that, but the app would inevitably be a lot slower because all of the gamblers for the various categories would be using one set of servers.

As far as the applications go, we, therefore, give a massive thumbs up to this casino provider.

Another thing that was a great disappointment to us was the absence of live streaming capabilities for the live bets and sporting events. Grosvenor offers a vast array of betting opportunities on live events: over 43 at the time of the writing of this review. However, there is no way for you to watch the events unless you look them up elsewhere.

While being basic, the welcome offer at Grosvenor is fair and easy to access. Simply sign up and deposit £20 to receive £20 free cash. The playthrough requirement is very low, at only five times, making it worth your while to take advantage of this offer. Unfortunately, the bonus cannot be used for sports betting or poker.