Guts Review 2020
Guts.com was launched in 2013 by the Gaming Innovation Group (GIG) under its Zecure Gaming Limited subsidiary. However, in 2020 Betsson bought Zecure, and with it, the Guts Casino and brand. Licensed by the UKGC and the MGA, players can rest assured that this betting site is legitimate and secure.
In our guts.com review, we’re going to take a more in-depth look at this operator, its games, security, customer service and payment options. We’re also going to go over the guts.com casino bonus, welcome offer and more. For a quick overview, check the table below or continue reading for everything you need to know.
|Guts review||Our rating|
|Software & navigation||4.5/5|
Welcome Bonuses: 2/5
A generous and rewarding welcome bonus is often used to lure new players to a casino. Naturally, we checked which bonus offers were available for our guts.com review, how to unlock them and the terms and conditions.
Unfortunately, there’s no guts.com casino bonus welcome offer available to players from the UK, nor is there anything for new members of its sportsbook. The only reward available to newcomers is the Poker Welcome Bonus, which we’ll look at below.
Poker Welcome Bonus – Up to €1,000
The poker offer allows new players to earn up to €1,000, but certain terms and conditions apply. Despite the bonus only being available to players from the United Kingdom, it’s in Euros, not British Pounds Sterling.
Players don’t receive the entire bonus when signing up. Instead, you get €5 for every €25 that you contribute towards the rake. You only have 60 days to complete the bonus, and there are a few other T&C’s that apply. It’s always crucial to read these thoroughly before opting into any bonus.
Keep in mind that making your first deposit into your new poker alias account with Neteller, Skrill or Paysafecard will disqualify you from the bonus.
Our guts.com opinion: It’s always disappointing when a casino doesn’t offer a welcome bonus. While there’s a poker welcome offer, it’s something only regular poker players will enjoy. Hopefully, we’ll see more offers open to new players in the future.
Games offer: 4.5/5
The casino is stocked with exciting slots and games from developers like Microgaming, Quickspin, NetEnt, Betsoft, IGT and more. There’s a lot to choose from, and there are several exciting sections to visit. Here’s a quick overview of our guts.com review:
With more than 300 slots, players certainly won’t be bored. Enjoy a few spins on Starburst or Book of the Dead, chase one of the progressive jackpots or play one of the many table games.
There are almost 40 different sports to bet on in the guts.com sportsbook, including several esports like DOTA 2 and Call of Duty. Bet on football, golf, cricket and more.
While guts.com used to have a very active poker section, it’s currently under maintenance due to the recent transfer of ownership. It’ll be back online in the future, allowing players to experience it’s new “even better poker experience.”
Evolution Gaming and NetEnt power the live casino at guts.com. It features games ranging from roulette to baccarat, and poker to Dreamcatcher. There’s a lot to choose from, and the limits allow both new players and high rollers to find a table that suits them best.
In our guts.com opinion: While it doesn’t have the biggest selection of games, guts.com provides a fun experience with live table games, slots and sports betting. We’re also looking forward to the revamped poker section.
Guts.com’s Promos: 1/5
As part of our guts.com review, we checked which bonuses and promotions are available at this casino and whether they have a loyalty scheme or VIP program.
There are no public offers listed on the site that’s available to players from the United Kingdom. When we asked customer support, they did note that members can visit the promotional section occasionally to see if there are any new ones. Players will also receive notifications of any new or upcoming features.
Our guts.com opinion: With almost no visible offers to existing players, no VIP program, and no loyalty scheme, this is the area where Guts disappointed us the most. Our only hope is that the customer support team assured us that a loyalty scheme was in the works and that members will receive notifications of offers as they become available.
Guts.com Software/Ease of Use: 4.5/5
An online casino’s website design can have a significant impact on the quality of the player experience. For our guts.com review, we took a closer look at the usability, design and software providers at this casino.
The design itself relies on simplicity, with the homepage showing the different sections, represented by creative images. The top navigation bar has links to all these areas and a search bar, and the footer contains essential information and helpful links.
By using Secure Sockets Layer encryption, (SSL) the operator keeps your personal and financial information safe and secure while you play.
If you’d like to play on your mobile device, you’re in luck. Unfortunately, there are no native Guts Casino apps for either iOS or Android. However, the website is perfectly optimised to work on mobile devices and adapts well to smaller screens. There are no additional software downloads required, and you can play the games instantly.
Our guts.com opinion: The site is supported by some of the best software and game developers in the industry. It’s well designed and easy to navigate, and SSL encryption keeps player information and finances protected. Despite the lack of native applications, it works perfectly well on mobile devices. Overall, there’s a lot to love, and very little to complain about.
Guts.com Payment Options: 4/5
A casino should always offer a variety of payment methods with reasonable limits and excellent transfer times. For our guts.com review, we looked at these different criteria.
The most popular payment methods offered by the site are:
- Debit Cards (Visa & Mastercard)
Depending on your chosen payment method, you’ll have different deposit and withdrawal limits. The minimum withdrawal is £20, and the maximum ranges between £2,000 and £10,000.
Deposits are usually instant, while withdrawals are commonly processed within an hour or two. However, depending on your withdrawal method, these can take from 24 hours up to 3 business days.
This casino accepts deposits in EUR, GBP, NOK, SEK, USD, CAD, and NZD.
Our guts.com opinion: There are several payment options available, and the limits are reasonable. However, we’re impressed with the processing time, which is generally instant or within 24 hours, depending on your chosen method. The only downside, as far as our guts.com review is concerned, is that you’ll only be able to see your specific limits once you become a member.
Customer Service: 4.5/5
Our guts.com review wouldn’t be complete without testing the customer help team. An online casino needs to have a helpful and responsive service, and this service team didn’t disappoint during testing.
Before you contact the team, you can visit the casino’s support section, where you’ll find a detailed FAQ section. Our only complaint is that the section’s answers are too short and could use a little more detail for some topics.
If the FAQ doesn’t answer your questions, you can easily contact the customer service team. When we contacted them, we received a reply within 30 seconds. The agents seem genuinely interested in resolving the issues instead of resorting to typical standard answers.
Players can contact the team via 24/7 live chat, email or request a callback. You can find support in English, Finnish, Peruvian, Swedish, Norwegian, Latvian, German, Italian and Lithuanian.
Our guts.com opinion: The quality of service was excellent, and the team is quick to respond, polite and extremely helpful. The FAQ is quite comprehensive, though it could use a little more work. However, with the team ready to help via chat or email, that’s not an issue at all.
Our Verdict: 3.9/5
This casino has a lot of potential, and with its new management, it could become one of the more popular brands in online gaming. With a casino and live casino, poker section and sportsbook, it certainly covers all the bases.
The lack of a casino welcome bonus is really disappointing, and with the poker section under maintenance, that promotion is moot. Hopefully, this is temporary.
Our final guts.com opinion: The casino has only recently been taken over by new management, and there are a few changes that come with that. In time, guts.com may add new games, bonuses and reward programs to its offering, at which point this will become one of the most exciting casinos available online.
|What we like||What we don’t like|
|Excellent customer service||No welcome offer|
|Fantastic variety of games||No VIP or loyalty program|
|Sportsbook, live casino, and poker available|
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