Racebets Review 2020
If you’re looking for a bookie that offers a wide variety of sports and betting markets, you might want to give RaceBets a pass. However, if you’re a fan of horse and greyhound racing, you’d be hard-pressed to find better than this specialised bookmaker.
In our RaceBets review, we’ll cover the bonuses, odds, betting markets, live streaming, and mobile features of this bookie.
|Racebets review||Our rating|
|Live betting & streaming||3.5/5|
Racebets Welcome Bonuses – 2.5
A welcome bonus is a great way to draw new players, and RaceBets doesn’t disappoint. New members can claim a generous €/£20 in free bets after making and settling a €/£10 wager.
The only downside of the welcome offer is that it’s restricted to punters from the UK and Ireland. Here’s an objective look at the bonus for our RaceBets review.
Steps to Get Your RaceBets Welcome Bonus
In theory, claiming your welcome bonus is easy. You just need to follow a few steps:
First, register your account with RaceBets by clicking on the green ‘Register Now’ button on the right side of the screen. You’ll be guided through an easy step-by-step registration process. While registering, don’t forget to enter the bonus code when prompted!
Once you’ve registered, you need to make your first deposit. Make sure that you deposit at least €/£10, or you’ll lose the chance to get your bonus. Keep in mind that only some payment methods will qualify you for the bonus – don’t make your first deposit with any eWallet or prepaid card.
After making a deposit, go to the betting section of the site. From the bar on the left, you can choose which country and races on which you’re interested in betting. Once you’ve made your selection, RaceBets will display their events, horses and the odds available.
Remember, only bets of 1/2 odds or higher qualify, and the bet must be a Win or Each Way bet. Once you’ve placed your bet, you only have to wait for the event to finish.
Once you’ve settled your bet, your free bets should automatically be credited into your account. Keep in mind that there are some T&Cs that can completely void your bonus, so make sure to read our overview below, as well as the terms provided on the site itself.
Racebets Bonus Terms and Conditions
As we mentioned, there are a few terms and conditions that you need to consider before claiming your welcome offer. It’s essential to read the T&C’s thoroughly, as many punters have forfeited it due to failing to meet the requirements.
Most importantly, this bonus is only available to punters who reside in the UK and Ireland. The minimum deposit and first bet must be €/£10, placed on a fixed-odds bet with odds of 1/2 or higher. Only Win or Each Way bets qualify for the promotion.
If you make your first deposit with PayPal, Paysafecard, Neteller, Skrill, or prepaid cards, you won’t be eligible for the welcome bonus. You need to meet the requirements within 45 days of joining, and you need to use your free bets within seven days.
We do have to point out one of the terms that might be a dealbreaker for some punters. According to the bonus T&C’s, RaceBets may charge you an administration fee up to 100% of your welcome bonus, free bets, etc. to cover their administration costs.
There are a few similar terms, which give RaceBets the freedom to rescind, void, or withhold your free bets. The bookie may also cancel your bets, or void any winnings if they suspect that you employed any methods to cheat the system or increase your chances of winning. Many a punter has lodged an online complaint about issues such as these.
While the bonus may be generous, we have to take player reviews and the T&C’s into account to determine an objective score for our RaceBets review.
Racebets Betting Markets / Available Sports – 4.5
If you’re looking for a massive variety of sports or betting markets, RaceBets might not be the bookie for you. It’s called RaceBets for a reason, and this bookmaker specialises in horse and greyhound racing events.
Naturally, you’ll be able to place wagers on the Cheltenham and Grand National events, but there are other events as well, including:
- Royal Ascot
- Welsh Grand National
- Randox Health Grand
There are several other events as well, with bets available almost around the clock. RaceBets offers races and betting markets from all over the world; from South Africa to the UK, Australia to Europe and Brazil, you won’t be lacking for choice. There are also greyhound races if you need a break from betting on the ponies.
For our RaceBets review, we’ll evaluate this bookie on the vast range of its specialised race betting markets, rather than sports variety.
RaceBets Odds – 4.5
Since RaceBets focuses solely on racing, you’ll find that it has several betting markets and odds that other bookies don’t. While the RaceBets’ odds aren’t always the best, they are incredibly competitive.
Many bookies have a Best Odds Guaranteed offer, but RaceBets takes this a step further. Instead of just including the UK and Irish racing events, as most bookies do, it also includes UAE and South African races in its offer.
Let’s look at an example of RaceBets’ odds, and it’s Best Odds offer in action. In the South African Scottsville race, Born-To-Perform had 14/1 fixed odds on winning and 147/10 SP odds.
If you were to wager €/£10 on the pony to win, you should be getting a profit of €/£140 plus your €/£10 stake, for a total payout of €/£150 if Born-To-Perform won.
However, the SP odds ended up being marginally higher when the race started, which is good news for you. With the Best Odds Guaranteed offer, you would instead receive a total payout of €/£157.
When it comes to comparing RaceBets’ odds to those of other bookies, it’s neck-in-neck. We compared the RaceBets odds on the Scottsville Gallop races to those offered by Bet365.
In most instances, the two bookies offered almost the same odds, with a few notable differences where RaceBets offered the better odds. In other words, RaceBets odds are certainly some of the best in the horse racing market.
It’s worth noting that you can change how the odds are displayed. Whether you prefer decimal or fractional odds, you can change the settings to use your preferred type. You can also switch between the metric or the imperial system.
For our RaceBets review, we would have liked to give the bookie top marks for its specialised market odds. However, there have been player complaints about not being able to take advantage of the offer or being limited to SP bets only, and we need to take that into account.
Streaming and Live Betting on RaceBets – 3.5
Most punters today expect their chosen betting sites to offer streaming and in-game betting services. While there is a RaceBets live streaming option, you won’t be able to take advantage of live betting markets.
Despite the popularity of in-play betting, RaceBets opted out of this feature. Instead, punters will be limited to placing pre-event bets only. However, what this bookie lacks in in-game betting options, it more than makes up or with its streaming service.
RaceBets’ live streaming service is one of the best in the industry and with good reason. Events are streamed with excellent video and audio quality, allowing you to enjoy races from around the world. If you’re from the USA or Canada, you have a special streaming service available, accessible via the racecard.
There are usually events and streams available around the clock and streamed from various countries. While choices are currently somewhat limited due to current events, there are usually a massive variety of races available via RaceBets live streaming.
You do need to have an account if you want to use the live streaming service, but you don’t need to have any money in your account. You also don’t need to place a wager on a race to be able to access the stream, which is a generous touch from the bookmaker.
The good news is that you don’t need a top-of-the-line internet connection or bandwidth to enjoy RaceBets live streaming. While you won’t be able to get quality streaming on Wi-Fi with limited bandwidth, you should be able to stream effortlessly using your regular home internet connection.
Usually, there are no delays or lag, but depending on your connection speed, you may experience occasional buffering.
For this part of our RaceBets review, we’re a little torn. We’d like to see the live streaming service introduce an in-game betting option in the future to accompany its cash-out options. However, it’s top-notch live streaming service will have to satisfy players for now.
RaceBets Mobile App – 3.5
Before we evaluate the mobile website for our RaceBets review, we need to note that there are no native apps. There used to be an application, but it’s been removed, and customer support has confirmed that there is no longer an app available.
That said, punters will still have access to the mobile version of the website.
The mobile site is optimised to work on almost any mobile device and screen. Whether you’re running on Android, iOS, or Windows, you shouldn’t have any issues accessing or using the site.
Graphics / User-Friendliness
The mobile-optimised version is incredibly well designed, making it seem like RaceBets wanted punters to feel like they were using an app despite still being on the website. In fact, while using and navigating the mobile site, it’s easy to mistake it for a native app.
Features: The Benefits of a Mobile Site
One of the most significant benefits of using a mobile website is that most of RaceBets’ features are still available. You can still access any of RaceBets’ live streaming events, and you don’t need a specific device to be able to use the site.
If you can use it on the website, you can use it via the mobile site. That said, a native mobile app can go a long way to bringing in more mobile punters.
RaceBets Payment Options – 4.5
RaceBets offer several deposit and withdrawal methods for player convenience. These include:
- Visa Debit and MasterCard
- Bank Transfer
- Diners Club
- Przelewy 24
- Carta Si
Deposits are usually instantaneous, while withdrawals can take up to 72 hours.
According to RaceBets’ T&C’s, they don’t charge any fees for deposits or withdrawals, although some operators may have independent charges. That said, since there’s no minimum withdrawal amount, you will be charged a fee if you withdraw less than €/£5.
Depending on which method you use to make deposits, you’ll be limited to a minimum of €/£1 and a maximum of €/£25,000. Neteller is the exception, with no maximum limit listed. Your withdrawal limits will be restrictive until you verify your identity. Once you’ve done that, your limits will be lifted.
Unfortunately, the bookie currently only accepts four currencies: GBP, EUR, NOK, and SEK. For our RaceBets review, that’s not too bad since these are some of the most popular currencies in the area in which it operates.
Racebets Customer Care – 1.5
There are several different ways to contact the RaceBets customer support team. That said, the team is only available between 10 am and 11:45 pm CET. During those hours, you can contact support via Live Chat or request a callback. Players can also contact support via email.
The site claims that support responds within 30 seconds on Live Chat or will respond to an email or call back request within 60 minutes. When we tested customer support, it took nearly five minutes for the agent to respond.
Online player reviews are relatively mixed. While some players complain about customer services being poor, others praise them for being helpful. The agent that we spoke to was extremely helpful and pleasant.
Unfortunately, the majority of the RaceBets reviews are poor, with more than 90% of the Trustpilot comments being overwhelmingly negative. What does seem concerning is that RaceBets has made no effort to contact these punters publicly to resolve the issues.
Support is only available in English and German. Despite having multiple contact methods available, slow response times, negative reviews, and limited language choices bring down our RaceBets review score significantly.
Racebets : Our Verdict – 3.5
RaceBets, in our opinion, certainly seems to do really well in some areas, while falling a little flat in others. Let’s start with what we loved while doing our RaceBets review.
As far as specialised bookies are concerned, there are few better providers than RaceBets when it comes to racing. It offers the broadest range of horse and greyhound races and betting markets, and definitely some of the better odds in the industry.
Its live streaming feature is absolutely fantastic, covering hundreds of thousands of events a year. We would have liked to have access to in-game betting to accompany the live streaming feature, though.
The most disappointing is the customer service. While our experience was with an amiable and helpful agent, it seems that it’s the exception rather than the rule. The amount of negative feedback citing poor customer service is staggering.
The welcome bonus isn’t bad at all. In fact, getting €/£20 of free bets for merely making a €/£10 is on the generous side. It’s also easy to claim if you remember to follow the correct steps, enter your code, and stick to the rules laid out in the T&C’s.
The only things we didn’t like about the welcome bonus is the restrictive terms and the number of complaints from punters who weren’t able to claim their rewards.
Overall, RaceBets is a popular betting site for punters who prefer betting on horse and greyhound races. However, there are certain areas in which it can improve in the future.
For our Racebets review, we score this bookie a relatively average 3.5/5.
|What we like||What we don’t like|
|Fast and intuitive mobile app||Small welcome bonus compared to other major bookmakers|
|Excellent live betting and sports streaming service||Odds on niche markets and horse racing need a boost|
|Huge selection of payment methods|