is growing in popularity. In this online bookmaker review, we’ll take a closer look at it. Firstly, we’ll investigate the casino bonus for newbies. Later, we’ll discuss the ins and outs of the rewards system, customer support, payment methods and more. Finally, we’ll give you our opinion as a whole.

Roxy Palace review Our rating
Welcome offer 3/5
Games Offer 4/5
Other Promos 3/5
Software & navigation 4/5
Payment Options 4/5
Customer Service 4/5


Welcome Bonuses – 3 / 5

The casino bonus for new members is far from unique. The site will double your initial deposit, up to £100. Additionally, this casino bonus comes with 50 free spins for the Highlander slot machine. 

As usual, the casino bonus has some wagering requirements that have to be met before you withdraw any winnings. In many cases, the wagering requirements at online casinos can be as many as 60 to 80 times. However, at this particular operator, you must meet a playthrough requirement of 50 times. 

The casino bonus playthrough requirement may not seem like a big deal. However, when combined with the fact that you only have seven days in which to complete the wagering requirements, it looks almost impossible.

Another noteworthy feature is that only deposits made using a debit card qualify for the casino bonus. Additional terms and conditions abound. 

Only specific games and slot machines contribute towards your wagering requirements, and it may be altogether easier to skip the welcome bonus.

Games Offer – 4 / 5

While the games did not negatively impact our review, we can’t say that they have the most comprehensive collection we’ve ever seen. It might have improved our opinion if the live casino section were more expansive and there was a larger variety of certain games.

Slot Machines

Our review discovered that this operator focuses mainly on slot machines. For the most part, even the bonuses primarily rely on slots to complete wagering requirements. has three different varieties of slots: standard slot machines, Vegas slots and progressive jackpot slots. While the variety of games on this site may not be breathtaking, it has a range of different slot machines including many of the famous masterpieces.

Live Casino Games 

In mid 2020, this review found that this operator provides 20 different live casino games. Possible options include blackjack, poker, roulette and lightning dice. The fact that multiple variants of some games are available also improved our opinion.


Even though roulette is included in the live casino game section, we’ll investigate roulette individually in this review. Including the live versions, this operator offers 15 different types of roulette. 

Five of the roulette variants intersect with the live casino section, and one specific game has a high limit.


No review would be complete without mentioning the blackjack section. In addition to the live blackjack, offers 28 other variants of this renowned card game. Additionally, offers three different high roller versions.’s Promos – 3 / 5

If you were thinking that the only casino bonus that you’d ever find was for newcomers, you’d be wrong. This operator facilitates a variety of bonus programs for both new and veteran members.

If you’re looking for a steadfast casino bonus that you can rely on, then you should consider the two rewards programs which give out regular bonuses. Let’s have a closer look at these two systems. 

Royal Rewards Program 

If you opt in to the Royal Rewards program before making your first deposit, then this fantastic feature will give you various incentives daily. Each of the prizes is tailored to your specific playing preferences. As you would expect, there’s a wagering requirement for each daily casino bonus. 

Only specific games contribute to the requirements. Additionally, you have to complete each bonus’s wagering requirements before you have access to the next reward.

Players Club 

The Players Club is a five-tier rewards program. Every time that you play a game on this site, you’ll be rewarded with casino bonus points. They can be exchanged for various rewards, including an occasional casino bonus. 

Depending on the games that you play, the prize will typically take the form of a £10 bonus voucher. Every 1000 accumulated points will automatically be converted into a £10 casino bonus. 

Every tier has different point allocations, and higher tiers earn more points. The layers are blue, silver, gold, platinum and VIP. You can level up from one tier to another by earning sufficient bonus points. The exception is VIP which is available by invitation only. Software/Ease of Use – 4 / 5 

As a fully cloud-based operator, has a compatibility advantage. Where application-based operators have to make sure that they produce applications that are available on all of the popular operating systems, cloud-based systems simply have to optimise for mobile. doesn’t offer any software for PC or mobile. Nevertheless, our opinion was significantly improved by the fact that this site is entirely mobile optimised, and can be accessed from any web browser.

Another factor that made a significant impact on our opinion is that the site is easily navigable. All the available games and sections you might look for are well organised. They can be accessed from any device by following the prompts on the menu bars. Payment Options – 4 / 5

Since it was declared illegal to use credit cards for gambling in the UK in 2020, many operators have found payment methods in short supply. Nevertheless, facilitates several different payment methods.

Not only does this operator offer ewallets like PayPal and Skrill, but it also has traditional debit cards and bank transfers.

Most of the available payment options don’t have any related fees, but you would be wise to check each payment method before using it. Many bonuses are only available when making deposits with a debit card.

Customer Service – 4 / 5 

Bad customer service has the potential to affect our opinion severely. Unfortunately, in the case of this operator, customer service is a double-edged sword.

On the one hand, provides a reasonable amount of options for contacting the customer care team. On the other hand, the customer support service at this operator often receives many negative reviews at independent casino review sites.

It’s always tricky when looking at customer reviews to decide how many of them are legitimate. Many are written by customers who didn’t read the terms and conditions before signing up. 

We’re willing to give the benefit of the doubt. Nevertheless, we would be remiss not to mention the fact that there are many negative reviews.

For the ease of access and offering live chat, email and phone lines, we give the customer service four out of five.

Our Verdict – 3.5/5

Our opinion is slightly above average. The site has a worthwhile welcome bonus. However, you only have seven days to meet the 50 times wagering requirements.

The game selection could use some expansion but most of the bases are covered as far as customer service and payment options are concerned. However, it is worrisome that there are so many complaints about withdrawal times and customer service on independent review sites. might turn out to be a brilliant operator. Unfortunately, thanks to the great divide in reviews about the site and our experiences there, we choose to err on the side of caution.

If you would like to try this site for yourself, there are bonus codes available to help you get started.

What we like:

  • Multiple payment options
  • Multiple contact options
  • Worthwhile welcome bonus

What we don’t like:

  • Many negative reviews
  • Short timeframe to use the  bonus wagering requirement