Virgin Bet Review 2020
Virgin Bet is one of the best-known gambling sites around, especially for gamblers based in the United Kingdom. Our Virgin Bet review takes a good, long look at this bookmaker and examines its strengths and weaknesses. Our final Virgin Bet opinion is based on a variety of factors, which we’ll go through below.
|Virgin Bet review||Our rating|
|Live betting & streaming||4/5|
Virgin Bet Welcome bonuses – 4/5
Every sportsbook and online casino runs promotions; special offers are how they get and retain players. Our Virgin Bet review found that there’s one specific welcome bonus targeted at new players.
Virgin Bet bonus terms and conditions
As far as sign-up offers go, providing free bets/bonus credit is relatively common across many sportsbooks. In our Virgin Bet opinion, the welcome offer’s terms and conditions are pleasingly straightforward and transparent.
New players can register with Virgin Bet and claim £20 in free bets easily enough. All you need to do is make a minimum £10 deposit within 7 days of signing up and make a qualifying bet.
Qualifying bets are a regular stipulation for these kinds of offers, the difference is what constitutes as one. In the case of the Virgin Bet bonus, this means placing a single bet of £10 on any sport at Virgin Bet odds of at least 1/2.
Then, once the wager’s settled (even if it loses) you’ll get two free £10 bets credited to your account as bonus cash (referred to here as ‘free bet tokens’).
However, our Virgin Bet review discovered that players have to claim the free bets by clicking on notifications that pop up on their account page. Luckily, these messages typically appear within 24 hours (sometimes 72 hours) of successfully qualifying for the offer. Players then have a whole week to accept or decline the offer.
We wondered why anyone would decline this offer, as in our Virgin Bet opinion it’s a decent bonus. It turns out that, as is common with many online bookies, new players can’t use more than one new player-specific promotion at once. Accepting this would void another.
Additional terms we noticed when compiling our Virgin Bet review include:
- The free bets can only be used on sports events, used one at a time and not split into smaller bets, and at Virgin Bet odds of at least 1/100.
- They also can’t be used on the following wager types: multiple bets (except as part of an accumulator bet) and each-way bets.
- As is typical with bonus credit, it’s not actual cash so can’t be withdrawn. It also won’t be returned as a stake on a winning bet.
Finally, players can only take advantage of this welcome bonus once, if they’re of legal gambling age (18+) and reside in the UK.
Virgin Bet betting markets / available sports – 5
Now our Virgin Bet review can get to the heart of the matter: sports. It doesn’t matter how impressive a bookie’s odds or promotions are if there aren’t many sports to bet on.
Thankfully Virgin Bet has a considerable selection of sports and related activities:
- American football
- Aussie rules
- Beach volleyball
- Horse racing
- Ice hockey
- Motor racing
- Rugby league and union
- Snooker and pool
- Table tennis
- Virtual sports
Virgin Bet also offers opportunities to bet on Politics and ‘Specials’. When we checked the latter option, it opened up wagering on the TV show Britain’s Got Talent.
As for online-only activities, eSports is a burgeoning field that’s attracting more and more punters every year. Virgin Bet odds are available on many popular games, from DOTA 2 to League of Legends.
Virtual sports provided by Virgin Bet include football, horse racing and greyhounds.
The main betting options (open to all sports and activities) are Single, Acca (accumulator), and Multiple bets.
Virgin Bet Odds – 4
For the purposes of our Virgin Bet review, we took a look at the available football matches and respective betting options and odds.
Clicking the football icon brings up an extensive list of all games, both in progress (if applicable) and upcoming. We were able to choose between over 40 matches covering the English Premier League through to the U19 League, Bundesliga, and many others.
It’s also possible to select Competitions (the main list), Coupons (recommended bets), Outrights and Specials (unique wagers). We picked an upcoming match between Brighton and Manchester United. This then opened up an almost overwhelming variety of odds, related to everything from 1st Goal Period all the way to Winning Margin.
We chose Red Cards OU, which offered odds of 11/2 for Over 0.5, and 1/14 for Under 0.5. Placing a £10 on Over 0.5 would net a tasty return of £65.
In terms of special Virgin Bet odds, the bookie offers VB Specials, which includes price boosts and unique wagers (e.g. Manchester United 8+ shots on target).
Overall, in our Virgin Bet opinion, the odds are competitive across the board, but some sports have substantially less betting options and available odds than others (such as American football, beach volleyball and cricket).
Streaming and live betting on Virgin Bet – 4
As one would expect from an online sportsbook, Virgin Bet offers its players live streaming options. This is a big plus toward the overall rating.
All the Virgin Bet live streaming options can be opened by clicking the In-Play icon. This then displays Highlights and Streaming, along with which sports have games currently in progress.
When we checked, we found the following sports covered:
- Beach volleyball
- Various eSports events
- Ice Hockey
- Snooker and pool
- Table tennis
Out of all these, the only one with video in the Virgin Bet live streaming section was tennis, with coverage of the UTR Pro Tennis East Coast US Series.
The broadcast was high-quality for us with our high-speed internet connection, but we could imagine lower-speed internet would cause artifacting and glitches. The Virgin Bet live streaming terms also clearly state that delays and interruptions may be possible.
A quick caveat, though: players have to log-in to watch video streams. Otherwise, players can view a live graphical representation of the action, complete with relevant statistics.
In-play betting is also available directly from the Virgin Bet live streaming section – all a player needs to do is click on a match and it’ll open up wagering options and odds.
As with the main sports section, the focus appears to be on football, with over 20 football matches listed. When we checked what was available for the purpose of our Virgin Bet review, we found the following games/leagues covered:
- Estonia – U19 League
- Finland – Kolmonen
- Germany – Regional League Playoff
- Moscow – Friendly
- Iran – Azadegan League
- Italy – Lega Pro Play Off
- Latvia – Virsliga
- Poland – First Division
- Russia – Premier League
- Turkey – 1. Lig
- Assorted eSport games
Virgin Bet mobile app – 5
Our Virgin Bet review can report that the bookie has a mobile app available through Google Play as well as the Apple App Store.
The Virgin Bet mobile app is compatible with phones running Android version 5.0 and up, as well as iPhone 9, iPad, and iPod Touch.
Graphics / user-friendliness
The mobile version of Virgin Bet uses exactly the same colour scheme (red, white and dark grey) as the parent site, and isn’t graphic-intensive, which means it loads quickly. Also, the general layout follows the same structure as the website.
The main difference is that a sticky menu replaces the website’s sidebar menus, meaning navigation between sports/sections is quick and easy. Everything is listed in the central section of the app, and can be easily scrolled down and accessed.
Everything you can do on the main website is available on the mobile app. This includes Virgin Bet odds and Virgin Bet live streaming. There’s also a handy Tools section, where players can see (and set) deposit limits and a reality check.
The latter feature is especially welcome, as it causes the app to trigger a pop-up notification every so often letting a player know how long they’ve been playing. As a prop for responsible gambling, our Virgin Bet opinion favours this kind of tool.
Virgin Bet payment options – 3
Here’s where our Virgin Bet opinion dips a little, as the only payment methods covered by the bookie (for deposits and withdrawals) are:
Our Virgin Bet review has a to knock a few points off for this very, very small selection. On the one hand, even though most people have a credit card or Paypal account, given that many online gambling sites now cover a vast choice of options (from other eWallet services to cryptocurrency) it’s disappointing that Virgin Bet hasn’t followed suit.
On the plus side, Virgin Bet never charges fees for deposits. Individual credit card providers may consider a card deposit a ‘cash advance’ and impose their own fee. Therefore, we recommend that you double-check with your card provider if this is the case.
The minimum deposit amount for all methods is £5, with credit cards having a maximum limit of £10,000 and Paypal £5,500. Deposits are also instantaneous, which is an advantage.
Our Virgin Bet review discovered that money can only be withdrawn into the account used to make deposits, which is fairly standard. There’s a minimum withdrawal limit of £10 for all payment methods, with a maximum limit of £10,000 for credit cards and £5,500 for Paypal.
Withdrawals typically get processed within 24 hours, although it can take up to 3 days for the money to then appear in your account, if you’ve used a credit or debit card. After the processing period, money should appear in your Paypal account practically instantly.
Withdrawals can’t be cancelled, which we’ve found is true for other bookies, but not all of them. Still, not having the option to do this is also something that lowers our overall Virgin Bet opinion.
Virgin Bet Customer care – 3
As part of compiling this Virgin Bet review, we took a look at the available customer support options. It’s said that any business is only as good as it’s customer service, and if that’s true, then Virgin Bet should score well in this department.
We found these support options:
- Email: firstname.lastname@example.org
- Phone: +44 808 169 7700
- Live Chat via the site
- Social media: tweet @VirginBetHelp
No specific hours of operation or response times are listed, so we looked online at customer reviews to see what players had to say. Unfortunately, we found that only 26% of reviews were marked as ‘excellent’, with a worrying 54% rating Virgin Bet as ‘bad’.
From these reviews we found that the biggest complaint against Virgin Bet was that people considered the customer service “non-existent”. Some reviews also had comments related to terrible odds and accounts being closed for no apparent reason.
As you might expect, a fair portion of the excellent reviews directly contradict these complaints. Thus, we feel that our Virgin Bet opinion should be squarely in the middle, but with the caveat to be mindful.
Virgin Bet Our Verdict – 4
In concluding our Virgin Bet review, we took all of the above factors into account to form a final Virgin Bet opinion. There is a lot to like about Virgin Bet. We focused on the sportsbook, but if you feel like a change or fancy a spin on a few slots, the casino section of Virgin Bet is worth a go.
Back to the sportsbook, though. Our Virgin Bet review discovered that the range of available sports is exceptional. Some players might be disappointed that there’s little else outside of sport to gamble on, but we don’t consider that a negative in our Virgin Bet opinion.
We weren’t impressed by the choice of payment methods, as these were severely limited. Given that Virgin Bet is primarily aimed at UK gamblers, listing credit cards as a payment method may not be the best idea.
The UK Gambling Commission placed a ban on using credit cards to fund online gambling early in 2020. Credit cards shouldn’t be listed as a payment method by any bookie operating in the UK.
Our Virgin Bet opinion is also affected by the negative customer reviews we found online, as many companies live or die by their customer service.
However, overall, our Virgin Bet review was very impressed with Virgin Bet. The bookie has a professional, sleek design to its website and mobile app, an incredible range of betting options, and loads of choice for sports.
Finally, while the welcome bonus didn’t set our world on fire, it’s still a very worthwhile offer. Deposit a minimum of £10 and receive £20 as free bets, to use on any sport.
|What we like||What we don’t like|
|Attractive welcome offer||Lack of payment methods|
|Astounding choice of sports||Poor customer service|
|Very user-friendly mobile app||Welcome offer only available for UK residents|